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Q. What is ClarifyOffice 5.0? Q. What does ClarifyOffice 5.0 include? Q. What kind of support and customer service can I expect to receive? Q. I need a toll-free number. How does your phone system work? Q. How much does the system cost? Q. How much is the phone usage? Q. What are the typical set-up costs for a small company? Q. What are the typical set-up costs for a large company? Q. How much time does it take to learn how to use the Office 5.0? Q. How do I ensure a successful implementation for my business? Q. How do I order my company's version of Clarify? Q. Who will help me get set-up? Q. Is special training required to use ClarifyOffice? Q. Can I cancel anytime? Q. How do I obtain a quote for customizing Clarify? Q. Do you offer web design services? Q. Other than a web browser, what hardware or software is required to run Office 5.0? Q. Is my data secure? Q. How is my data backed-up? Q. What if your servers crashed and my data was lost? Q. Does ClarifyOffice synchronize with other contact management systems like Outlook and ACT? Q. Can I integrate ClarifyOffice with an outside database? If so, how? Q. What limitations are there on customizations? Q. What happens when upgrades are made to the system? Q. What is 'sales force automation?' Q. What is 'marketing automation?' Q. How do I access my ClarifyOffice account? Q. What is Office 5.0? A. ClarifyOffice 5.0 is an online suite of business communications, collaboration, and management tools that help individuals and businesses access information and streamline key business processes. It allows fast, easy collaboration between prospects, customers, co-workers, customers and remote operators and helps automate day-to-day processes while eliminating repetitive, time-wasting bottlenecks. The result is greater efficiency, streamlined work-flow, and faster response times. Office 5.0 is 100% web accessible. Once you login, all your contact information, files, tasks, schedules and messages are immediately accessible from a single and easy to navigate interface. Additionally, toll-free phone, fax, and email messages are accessible through Office 5.0’s unified messaging screen. Check prospect and customer information, manage schedules and tasks, send meeting invites, access documents and files, and automate critical business processes from a single location. ClarifyOffice was designed to help small and large organizations easily automate and replicate their unique business processes while implementing 'best-practices' across the entire organization, either at home, at the office, or on the fly. Office 5.0 is fully customizable and scaleable from a single-person home business to organizations with 50,000+ unique users. Accounts are billed on a simple monthly basis between $14.95 and $59.95 per month, with no software installation and no long-term contracts. Once activated, a confirmation will be sent with complete account information and login credentials. Volume discounts are also available. Contact Sales for details. Q. What does ClarifyOffice 5.0 include?A. Office 5.0 includes enhanced feature-sets based on your unique needs and the corresponding package selected. Features include customizable contact manager, task and calendar manager, voice, fax, and email inbox for managing day-to-day communications, and file manager for storing documents and files online. For individuals and businesses looking to automate their inbound call-handling, a toll-free number with multiple extensions, audio and fax-on-demand, inbound efaxing, and detailed call reporting can make any business feel and operate like a Fortune 500 company at a fraction of the cost of traditional hardware-based phone systems. Online contact management offers web access to critical pipeline and customer data, schedules, tasks, and events from a single interface. Manage histories, activities, files and relationships to ensure you and your team are always in-front of each opportunity. Online file management ensures you and your team always have access to the most current sales literature, forms, and collateral without the typical challenges of email distribution. With ClarifyOffice you enjoy a fully networked environment with none of the maintenance and hassle of local 'in-house' solutions. Advanced features include website form builder, auto response campaign engine, custom forms and fields, and query manager. Even integrate your affiliate and agent replicated websites and landing pages to feed prospect data directly into the contact manager while eliminating time-wasting manual data entry. Q. What kind of support and customer service can I expect to receive?A. Live chat and phone customer service is available 8am-5pm M-F Pacific. Online help guides and web tutorials are available 24/7. In addition, enhanced and full-service support packages are available on a flat-rate, monthly or annual basis for a fee. For groups requiring more comprehensive product design, customization and systems integration, Clarify offers flat-fee full-service customization plans or custom project quotes. Q. I need a toll-free number. How does your phone system work?A. When you activate a Clarify toll-free number, a unique number is assigned automatically. If you have an existing number, you may transfer your number for a one-time $100 transfer fee. Once activated, your toll-free number is your number and can be published and utilized immediately. Be sure to set-up your custom greetings and voicemail prior to announcing your new number. There are no extensions or PIN numbers on Clarify numbers. Your number is a dedicated 10-digit number with advanced features such as live call transfer, 24/7 audio-on-demand, paperless efaxing, online message retrieval, and detailed call reporting. Expanded features include multiple extensions, custom music-on-hold and HTML call-flow editor for complete customization of your business telephone menus. Program multiple forwarding numbers that track you down simultaneously and you will never again miss an important call! Your callers can also request fax-on-demand documents and of course, they can leave you a message at any time. Your voice, fax, and email messages are all located in one location accessible from anywhere, anytime. Set-up is easy and intuitive and can be done right online and over the phone. Online tutorials and live customer support can always lend a hand. A Clarify Certified Consultant can do all the set-up for you for a reasonable one-time fee. Q. How much does the system cost?A. Pricing ranges between $14.95 and $59.95 per month and 4.9¢ to 6.9¢ per minute for toll-free number usage. A one time activation fee of $20 applies on initial set-up. Q. How much is the phone usage?A. Optional flat-rate pricing of $10 per month for unlimited inbound calls is available. Inbound calls include all calls made and faxes sent to your toll-free number, including voice mails left. Non flat-rate pricing is billed at 4.9 cents per minute in six second increments with an 18 second minimum. Connected calls such as follow-me, transferred, or outbound calls and faxes through your toll-free number are billed at 6.9 cents per minute. There is of course never any charge to check voicemail and faxes through your online Inbox. Q. What are the typical set-up costs for a small company?A. In many cases, ClarifyOffice can be set-up without engaging Clarify’s Professional Services team and network of Certified Consultants. However, in cases where customers want that extra help or even someone else to manage the set-up for them, one-time implementation costs are based on the number of users, customization and training requirements, and any additional services needed to ensure a successful deployment. A new user can be activated within minutes and, with adequate skills, can often configure their Office account with minimal reference to set-up manuals, help guides, and training. In many cases and for those with modest skills, the set-up fee is nothing more than the initial account activation and first month. For those who require hands-on guidance, customer service is available to provide basic assistance. Full-service set-up and customization services are available through our network of Certified Consultants who can provide comprehensive customization and deployment services on a fee basis. Projects begin with a detailed assessment of the overall business objectives. Only after the objectives have been clearly defined can the technology be customized to deliver the desired result. Deploying a ClarifyOffice solution is usually far less expensive than hiring developers and IT staff to install and manage internal software and hardware. To get the equivalent, companies would have to spend tens of thousands of dollars in technology and integration costs. Custom implementations are approached uniquely, exercising the care and attention required to deliver a tailored solution that delivers on pre-defined objectives and benchmarks. Differentiating factors include:
A. One-time implementation costs are based on the number of users, customization, integration requirements, and additional services needed to ensure a successful deployment. A new user can be activated within minutes and, with adequate skills, can often configure their personal account with minimal reference to set-up manuals, help guides and training. In cases that require enhanced customizations, multi-user configuration, and integration with third-party applications, Clarify can provide end-to-end design, customization, and deployment services to get your tailored solution up in a few days, not weeks. The process begins with a detailed Needs Assessment or RFP (Request for Proposal.) RFP’s can be written for you, at which time you may solicit bids from one or more vendors including Clarify. Deploying your company’s solution is usually far less expensive than hiring developers and IT staff to install and manage internal software and hardware. To get the equivalent capability, companies would have to spend hundreds of thousands of dollars in technology and integration costs. Q. How long does it take to set-up?A. New accounts are activated online within minutes. Simply complete and submit the online order form after selecting the desired package/s and your new account will be activated in minutes. An email confirmation will be sent immediately and will include account information, unique username and password, and links to tutorials and set-up guides to get started. Q. How much time does it take to learn how to use the Office 5.0?A. Depending on your skill level, it is not uncommon for new customers to develop an intuitive understanding and begin using their Office 5.0 account in less than an hour. It will, of course, take repetitious use before every aspect of the technology becomes second nature to you. Q. How do I ensure a successful implementation for my business?A. If you have unique business needs, it is recommended that you speak with a Clarify Certified Consultant for additional information and to obtain a Needs Assessment. Many times this can be accomplished through a single phone call. There is no charge for the initial consultation and this will help you determine whether ClarifyOffice 5.0 is the right solution for you. Q. How do I order my company's version of Clarify?A. If your company currently offers a Clarify product, most likely you can obtain an account application or a link to an online order form directly from your company. If not, please call or email us for information on how to sign-up for your company's existing Clarify system. Email us at support@clarifynow.com. Q. Who will help me get set-up?A. You can contact our Customer Service department toll-free at 800-965-1494, 8am-5pm, PST, M-F. For enhanced one-on-one support and guidance, you may purchase one of our ClarifyAssist™ guided set-up plans available on flat-fee, monthly or annual basis. You will be assigned a dedicated account consultant who will take the time to understand your specific business needs and who will assist you in offering custom-tailored solutions that directly address your most pressing requirements. Q. Is special training required to use ClarifyOffice?A. No special training is required, however it certainly can help anyone looking to maximize their Office system and streamline as many processes as possible in their business. Self-paced web training is available with our recorded web tutorials. Additionally, downloadable support guides and Best-Practice guides are available on our site. If you prefer live assistance, we recommend scheduling initial training with a Certified Consultant. Q. Can I cancel anytime?A. Yes, the Clarify service is a month-to-month service. There are no long-term contracts and no catches. You can cancel any time without penalty. Q. How do I obtain a quote for customizing Clarify?A. Written quotes can be obtained through one of our Certified Consultants. To connect with a consultant, call us at: 800-965-1494 or submit an information request form at our website. In many cases, a consultant can provide a preliminary estimate after an initial phone questionnaire and consultation, however multi-user installations often require more detailed discovery at which time a more accurate quote can be provided. Q. Do you offer web design services?A. Yes, we offer custom programming and creative services when presented with a documented RFP (Request for Proposal). Clarify can write your RFP for you, which details the precise objectives and deliverables of your project. You may then submit your RFP document to other vendors including Clarify for a precise project quote. Creative services are listed on our website. All websites are integrated with ClarifyOffice and projects are managed through a designated Project Coordinator. Q. Other than a web browser, what hardware or software is required to run Office 5.0?A. No additional hardware or software is needed other than a computer with a connection to the Internet. Although not required, performance is greatly enhanced on computers using at least a cable or DSL connection, a Pentium III processor, 256MB RAM, and the latest version of Microsoft Internet Explorer. Q. Is my data secure?A. ClarifyOffice runs in full-time SSL mode delivering sensitive information that must be secure at many levels. End-user applications are only accessible using SSL, just like online banking. Clarify security measures employ best-of-class hardware security, software security, as well as standard operating procedure for world-class data center operations. Q. How is my data backed-up?A. All data is backed up in real-time and stored on 3+ redundant file disk arrays (8 connected hot-swappable disk drives each in RAID5 configuration) at any given time for the maximum data protection. In the event that a disk drive fails, there are several more disk drives in each disk array to take its place. In the event that a entire disk array of drives fails, there are two or more entirely separate disk arrays with current data ready to take its place. The reason that data is stored on expensive multiple live disk arrays as opposed to inexpensive nightly tape back-ups is because in the likely event we experience a major hardware failure, it can take hours to restore data from tape drives. Live redundant disk arrays are the best way to achieve data protection and availability across a broad range of potential failures. Q. What if your servers crashed and my data was lost?A. We use close to 15 servers to support and employ several strategies to protect each type of server and different types of data. The servers are in farms and have redundant power supplies, network cards, and other critical hardware components. We have warm stand-by database servers that are no more than five minutes behind the live servers. In the event of a failure, we can recover the last few transactions and cut over to the stand-by servers in minutes. Also, our files, voice messages, email, and other data are stored on RAID devices, which provide real-time redundancy. These devices are controlled by redundant servers. $1 million worth of SAN equipment totaling more than 70 Terabytes of storage was recently installed. It is highly unlikely that we will have a non-recoverable failure. In fact, our data is hundreds of times more secure and recoverable than the data on someone's home computer. Q. Do you offer synchronization with contact management applications like ACT, Goldmine, and Outlook?A. Clarify Web Mail currently syncs with Outlook and most handheld PDA's including Blackberry, iPhone, and Motorola Q. Data files can easily be exported or imported from virtually any contact management application. Q. Can I integrate ClarifyOffice with an outside database? If so, how?A. Yes, data can be imported and exported in commonly used .dbf, csv. and .mdb formats. Programs like ACT, Goldmine, Outlook, Access, and Excel all offer the ability to export data into one of these most common formats. Each program offers varying degrees of flexibility and limitations, and it is recommended that you contact Clarify to assist in the export and import process. Q. What limitations are there on customizations?A. The Clarify platform was designed to be extremely flexible. New levels of customization properties are in constant development, and we have no intention of ever stopping. If you have a desire for unscheduled customizations unique to your business, then most likely they can be accomplished through a Professional Services Contract. Q. What happens when upgrades are made to the system?A. The value of choosing an ASP or hosted solution is that your monthly fees allow our development team to keep developing new capabilities, to keep delivering the features and capabilities customers need to run their businesses more effectively. Most upgrades will automatically appear in your ClarifyOffice account when you login. Bugs are also repaired seamlessly by our technical support team. Most upgrades are free. Q. What is 'sales force automation?'A. 'Sales force automation' is a term coined to describe, in the broadest sense, the idea of creating more automated sales processes from which an internal or remote salesperson or sales team operates. Technology is often used to deliver more streamlined processes that improve the flow of communications and information throughout a sales organization. Q. What is 'marketing automation?'A. 'Marketing automation' means that certain aspects of your marketing campaigns can be automated to save time and reduce costs. It is a term coined to describe processes that automatically pre-qualify prospects through automated web and call handling such as landing pages, web forms, audio recordings, fax and email-on-demand. Ideally, a marketing automation system should capture, present, qualify, sort, connect and follow-up with prospects through phone, fax, voicemail, email and the web. Q. How do I access my Clarify account?A. Through a secure online interface using your personal username and password. You can login at www.clarifynow.com. |
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